@GoldsGym I've been trying to get through to member services for days now, but all I get is a recording telling me that "we are experiencing higher than normal volume at this time," and to try e-mailing my question. I've tried that--it's been 3 days and I've received no response. I need to freeze my account and all accounts associated with my name for financial reasons. I can't afford to keep wasting my minutes like this. Will SOMEONE PLEASE help me?